Terms & Conditions
These terms of sale apply to all goods supplied by companies covered under The Balloon Printing Company Ltd, namely The Balloon Printing Company, Midlands Balloon Trade Association, Printed Balloons UK, but not limited to. For purposes of ease, we will refer to our group of companies as TBPC.
By using TBPC you agree to be bound by the terms and conditions set out below.
You agree to provide true, accurate, current and complete information about you as prompted. If you provide any information that is untrue, inaccurate, not current or incomplete or TBPC has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TBPC has the right to suspend or terminate your order.
Place of performance and applicable law.
TBPC which is a company registered in England. TBPC is based in Mansfield, Nottinghamshire. We provide a comprehensive range of high quality balloons and accompanying products. Unless otherwise specified, the materials on our website are directed solely at those who access this site from the United Kingdom mainland. TBPC makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement. You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.
Placing an order.
All prices quoted are in £ (sterling). We are not currently registered or required to register for VAT, however this can change without notice, at which point VAT will be charged at 20%. In the unlikely event of an error in price or a change of price, which differs from your online order, we will contact you at the earliest opportunity at the email address and phone number provided when placing your order. Any emailed or faxed orders that contain a correct description will be processed, but any pricing you place against your description will not be considered. NOTE: We will still process your order and you will be charged at current prices.
If the items are out of stock, or delayed for any reason, we will contact you at the earliest opportunity at the email address or telephone number provided when placing the order. If we cannot contact you or receive no reply to an email we will continue to process the order if possible. If we are unable to continue your order it will be put on hold until we can proceed. A delay in response may result in a delay to your order, TBPC will take no responsibility for this.
All items are subject to availability.
To order from TBPC, simply follow the order process found on the HOW TO ORDER page. Products, prices, payment options and delivery methods are displayed on this website.
When ordering online, payment must be made by one of the options at the time of placing the order. The price on the website at the time of the order is the price in force at that time. In the unlikely event that an incorrect price is shown on our website, TBPC reserves the right to abstain from fulfilling the order at that price. You will of course be notified, at which point you will be informed of the correct price, and given the choice to proceed with the order.
Non account customers.
Payment must be received at the time of order by either credit/ debit card or BACS transfer. We accept all major cards including Visa, MasterCard, Maestro and Delta. Cheques are accepted at discretion, but this will cause a 7 day delay in your order whilst clearing. We do not accept cash. A delay in payment may result in a delay to your order. We run a strict payment before print policy.
The acceptance of your order will be deemed to occur on allocation of the goods to your order.
We may not accept your order for the following reasons:
- We have been unable to obtain authorisation for your payment
- The product you ordered is out of stock
- We have identified a pricing or product description error
- There is a failure to meet the eligibility to order criteria as set out in our Terms & Conditions.
Invoices will automatically be issued for any products that leave TBPC. If applicable, a credit or refund may be raised on return of the product.
Modifications to the website.
We may change, remove, suspend or even discontinue parts of the website from time to time. Any changes made or new products added will be subject to these terms & conditions.
We endeavour to ensure all the information on our website is accurate and correct, however as we are human we may have made mistakes, typing errors or other inaccuracies.
Images of products are kept as up to date as possible, however there may be times when colours, types and/ or designs differ slightly to the images shown on the website. TBPC will offer no credits or refunds for such products in these circumstances.
Subject to the right of consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, TBPC does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.
If you wish to cancel or change an order please contact us as soon as possible by telephone initially and then follow the call up with an email confirmation.
TBPC make every effort to process orders immediately and it may not be possible to stop an order being despatched in time. In this instance your cancellation will be treated as a Return and subject to our Returns Policy.
If your order has been processed and is in our system, charges will be made for cancellations and/ or alterations. Depending on what you order is for and where it is within the process will determine the charge incurred.
For non custom printed goods you have the right to cancel your website purchase at any time either before despatch or up to 7 days following the despatch date by: e-mailing us at email@example.com stating your name, a description of the goods concerned and the order reference of the cancelled order, or phoning us on 08009992699 (Monday to Friday from 9am to 5pm excluding public holidays) – please have your order reference and delivery details to hand.
If you wish to cancel your website order prior to despatch we will give you a full refund. However, if your order has already been printed, entered and/ or prepared for despatch there will be charges incurred for the cost of printing, packing and administration. Any charges that are incurred for the refund will be deducted from the total amount returned to you.
If you exercise your right to cancel your order after the non custom printed goods have been despatched, you will be responsible for returning the goods to TBPC at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery or a courier service. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.
Your product must be complete and in ‘as new’ condition (e.g. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging). Opened packets/bags of balloons cannot be returned as once opened the packaging is damaged (our packs are either half or fully transparent, therefore the product can be viewed clearly without opening). It must not have been used. It should be returned with the original box, packing and accessories you received with it.
This offer does not apply to balloon in a box or helium cylinders/ tanks.
A proof of purchase must be supplied.
We will not refund any items that have been specially ordered to your individual specification or personalised, or helium cylinders/ tanks.
Goods returned outside the 7 days cancellation period (but within 28 days of receipt) that cannot be re-sold as new will only be refunded to their mail order return value and a credit note may be issued. Where we have made a charge for postage/ delivery, this will be deducted from your refund if the goods have been despatched to you. Any charges incurred to process a refund will be at your cost & deducted from the amount refunded, unless the refund is due to faulty goods (see below).
You cannot cancel your purchase when:
the goods were a special order to your specification (i.e personalised balloons); or
28 days has elapsed following despatch date
Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.
Authorising the Return.
Prior to returning any goods received, you must contact us on 0800 999 2699 or email us at firstname.lastname@example.org stating your name, company name (if applicable), a description of the goods concerned, an order reference of the cancelled order (if applicable) and any other appropriate information. Failure to do so will result in the delay in processing your refund or the product being returned to you. All authorised returns must be returned to THE BALLOON PRINTING COMPANY, UNIT 10 HERMITAGE WAY, MANSFIELD, NOTTS, NG18 5ES.
You will need to raise any issues with your order within 28 days of the date received. In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found return the product to you, at your cost. No refund or exchange will be processed until the returned goods have been received by ourselves and an appraisal made as to any fault.
To qualify for a refund or exchange the products must be:
in otherwise ” as new” condition; and
complete with any accessories that were despatched with it, and packaging.
All monies for authorised returns will be refunded within 30 days of receipt of your returned goods.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.
Any refund due to a fault or other defect will include a refund of the delivery charge, if applicable. We will pay for your costs of returning the faulty goods for replacement or refund on safe arrival of the items return to us.
If we have sent you out the wrong items by mistake, firstly, please contact us informing us of what items have been despatched incorrectly. Once we have determined what items have been mistakenly despatched, return the items to us in perfect, un-opened and in a re-saleable condition, we will then send you out the correct products. Please quote your order number in with the returned item and inform us by email that the items have been sent. We strongly recommend sending the items by an insured delivery method, for example Royal Mail Special Delivery or by a courier service. If items are not received by us and you have no proof of postage, we will not be able to replace the items.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.
TBPC shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on our website. TBPC will only be liable for consequential losses within the contemplation of the parties.
Certain links to our website (typically a banner advert or icon) will lead to other sites, which are not under the control of TBPC. When you activate any of these you will leave the TBPC site and TBPC has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of TBPC.
Limitation of Liability.
Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of TBPC. Subject to the above statement, you agree that TBPC shall not be liable either in contract, tote, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the internet not under TBPC’ direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where TBPC has been advised of the possibility of such loss or damage).
TBPC accepts no liability or responsibility for incorrect use of an item, over inflation of balloons or the loss of helium when inflating balloons. We accept no liability for any damage or harm that comes from using our products if used incorrectly or irresponsibly. If any of our products are being used or handled by children, the responsibility lies with the adults or guardians responsible for the child or children in question. Any instructions given, supplied or available from us, or parties working on our behalf, should be strictly adhered to. These include, but are not limited to balloon safety and helium safety and usage.
You are responsible for ensuring that your computer is protected against viruses and infections that can and may be found on downloads from our website. We can take no responsibility for any harm or damage that may occur.
Due to matters out of our control; ecommerce website caching, products may appear in a shopping basket that were not chosen by the user, if this occurs it is the responsibility of the user to remove said items from the shopping basket prior to purchase. TBPC will accept no responsibility for the user/ customer failing to check the contents of their shopping basket before payment is made. Including, but not limited to, any errors or omissions on any products or prices secured on purchase.
TBPC reserves the right to use any customers print artwork or sample balloons for advertisement without disclosure or permission.
The only liabilities that TBPC can exclude are those arising from the following.
In cases where losses were not foreseeable to both parties when the contract was formed.
Where losses were not caused by any breach on the part of TBPC.
For any business losses, and/ or losses to non-consumers
TBPC Balloons will accept no liability for any consequential losses.
Website delivery options can be viewed online. Orders required & agreed by TBPC for next day must be received by TBPC before 12 noon (weekends & holidays incur extra charges). No deliveries can be made on Bank Holidays. We guarantee all website orders will be received within 30 days. If TBPC cannot deliver within 30 days you will be notified to arrange another time for delivery, or if you would prefer, to cancel your order. Delivery charges will depend on the products chosen, the delivery address & service chosen eligible for that location (Economy, Standard, Global or Express Next Day) and the weight of your items. We will use the most suitable form of delivery for the service and weight chosen. Delivery charges are calculated automatically, based on the weight of your total order. Our Express Next Day (Non Guaranteed), Standard & Global services cannot be guaranteed by our courier services. We will endeavour to deliver your order within the specified times stated but no guarantees can be made. Website discounted orders receiving free delivery are despatched on an Economy service only. If an incorrect country location is selected online for the delivery address given, the order will not be processed or despatched until the additional payment has been made. Delay’s to orders due to this error are not the responsibility of TBPC and we will not accept any responsibility or offer any refunds. TBPC reserves the right to hold an order & payment already made until the order can be fully processed and despatched. Delay’s to orders due to courier delay’s are not the responsibility of TBPC, we have no control over this, and will not offer any refunds as a result.
Charges will be incurred for multiple delivery addresses for the same order. Residential addresses incur extra delivery charges, these charges are already included online.
All our parcels we send require a signature on delivery, if you are not in, a card will be left, it is your responsibility to arrange a redelivery to a time / date / location that is suitable. Details of how will be on the card. If you need us to deliver at a certain time, or you are not available on certain days, please mention when ordering, we will work with you on this.
Deliveries are no longer the responsibility of TBPC once delivered to the given address. We strongly recommend checking the goods and making sure the correct amount of boxes have been delivered before signing for the items. Failure to do so may result in a delay to your order for which TBPC will take no responsibility. If the items are accepted or signed for by someone other than the recipient and not passed on, we cannot take any responsibility for this or offer any refund. We do our best to deliver the items to the correct address, however we cannot be held responsible for incorrect or incomplete information supplied by the customer. If items are delayed or lost due to this information being incorrect or incomplete, we are unable to offer any refund. Please ensure you supply full, true and complete details, including postcode.
When supplying a delivery address, it is your responsibility, as A TBPC customer, to ensure full details are given to TBPC, including but not limited to, restricted or poor access, multi level buildings, central reception areas and security entry systems. Where this nature of delivery address is given, delays to the order and/ or delivery may occur. Failed deliveries as a result of this is the responsibility of you as a TBPC customer, TBPC cannot be held responsible for no responses when delivery attempts are made and will offer no refund or credit, we will depend on the advice from the courier company in all circumstances and situations.
A full address, including contact name and telephone number (preferably) a mobile number (for tracking purposes) for the delivery location is required on all orders supplied to TBPC. If any information is omitted from the order delays may occur to the order and/ or delivery. TBPC cannot take any responsibility for these delays and will offer no refund, credit or exchange.
All deliveries should be checked are fully complete and intact before signing for. Any missing boxes, damage or anomalies must be noted with the courier when signing for the consignment and followed up with evidence (including photographs) in writing within 5 days of receipt to TBPC to enable action to be taken. After this time TBPC cannot be held responsible for any losses or damage.
Most of our delivery services require a signature on receipt. If a delivery is attempted but not successful (e.g. the recipient is not present to sign for the items) a card should be left giving details of the courier service to re-arrange a new delivery. It is the responsibility of you, the customer, to contact the courier to reschedule. A re-delivery if often attempted either the same day or the next available working day but cannot be guaranteed. No credits or refunds will be offered so please ensure someone is available at the given address to sign for the items.
Deliveries for helium rental cylinders (including packs) cannot be shipped for the next day. Depending on the products chosen, the weight of the products and the service requested will depend on the delivery option chosen by TBPC. Deliveries for helium rental and disposable cylinders are only available to mainland UK addresses.
All our courier services are set up on pre-routed consignments, therefore once your order has been processed from the office and scheduled on to our manifest it is not possible to change the address. In rare circumstances where the above is deemed possible, the changing of an address will incur charges and no guarantees can be made on any post order adjustments. TBPC will automatically assume that all deliveries are to be despatched back to the ordering customer unless otherwise stated on your order.
We use courier services who may or may not inadvertently pass on documents that we would normally consider confidential. We would recommend supplying commercial invoices, especially for non-mainland addresses. TBPC will take no responsibility if the above occurs. All nominated courier services apply terms & conditions which can be supplied upon request. TBPC cannot be held responsible for any ongoing changes or amendments to courier terms & conditions, including but not limited to grace periods on all services including timed deliveries. TBPC does not guarantee certain specified deliveries, including but not limited to 9am and 1030am services. For further details on deliveries please email us at INFO@THEBALLOONPRINTINGCOMPANY.CO.UK
Complaints handling procedure.
All our products are checked thoroughly before being despatched to customers.
In the unlikely event that you have any complaints as to our service or any of the goods supplied to you from TBPC directly, please contact us by either:
Online Contact Form
or write to:
THE BALLOON PRINTING COMPANY, UNIT 10 HERMITAGE WAY, MANSFIELD, NOTTS, NG18 5ES.
Any complaints need to be received within 14 days of despatch for them to be dealt with. All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible. It is our company policy that we do not offer any refund or exchange without looking in to the issue or complaint thoroughly, therefore you may be asked to return part or all of the product/ items purchased (please note no exchange, refund or credit will be given until a conclusion is come to regarding the item/s). If we find your complaint is valid we will offer either a refund, credit or exchange (depending on the product in question). If however, on the return of the item no issue or problem can be found (at the fault or responsibility of TBPC) no refund will be given and the cost to return the item will be yours, the customer or purchaser.
All designs, text, graphics and their selection and arrangement on this site are the copyright of TBPC or its content providers. As a visitor to the TBPC site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use only. Any other use of the materials on this site is strictly prohibited.
Matters Beyond our Reasonable control.
TBPC shall not be held liable for any breach of this Agreement caused by circumstances out of its control including but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.
In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.
Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by TBPC. TBPC does not disclose any customer information to any third parties, unless it is necessary to fulfil and process your order. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage and sales. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please contact us via our Online Contact Form.
The entire checkout process for the TBPC web site is put through a secure server using WorldPay. If you have any concerns regarding the security of this site please inform us.
Availability of our website.
We endeavour to make our website available to view and use all year round, however, there are times when unfortunately, through no fault of our own, the website becomes unavailable, have errors or function problems. TBPC takes no responsibility for this. You must not, as the purchaser or customer attempt to resolve these problems by tampering with the server, our system or any other internet device. Please inform us of any difficulties and we will do everything we can to resolve them as soon as possible.
Our written quotations are valid for one month from the quotation date. Telephone verbal estimates are available, however they are not a binding quote. We will endeavour to ensure that all quotations are accurate and correct, however as we are human we may have made mistakes, typing errors or other inaccuracies. TBPC will not be held liable or responsible for any discrepancies or disputes.
Balloon Screen Prints.
A precision screen print is a high quality silk screen print on to latex balloons. These prints have more precise detail overall than other types of prints on the market. Our precision prints use closest match system to enable an ‘alike’ colour match. The precision screen print is ideal for multi colour close registration artwork, with generally only +/- 2mm movement between screens/ colours, dependent on artwork, balloon types and colours chosen. Post production print samples are not available. If post production balloons are required, the additional quantity required must be added to the quantity on the balloon order and specified of a different delivery address (if applicable).
Please remember when using a colour ink on a colour balloon, it won’t be a clear a colour as it would be on a white balloon. It is you, the customer who must make allowances for this. TBPC will try and advise where possible.
A one colour print is a fast, low cost print on to latex balloons which is produced with lower precision for the required economical order. As such these balloons may include, but not limited to, the following: slight smudging, static, holes in the ink, dots on the balloons, slight misalignment, unlevel artwork, ink transfer, up to 3mm movement of each artwork in each direction.
By ordering a balloon screen print you are agreeing to the possibility of the above statement and understand that you have accepted the responsibility for such defects as mentioned. Whilst every effort will be made by TBPC to produce a quality print, we will accept no responsibility if the above factors occur and will offer no refund.
Sometimes at last minute, we have to make minor adjustments to artwork, such as a single pixel line can be thickened to a double or triple pixel line to make it visible, any minor changes may be done without notice.
Although the quality cannot always be guaranteed, we still maintain a generally higher quality print than currently available on the market. Most orders will leave with a zero percent misprint rate, although not guaranteed, TBPC may send an order with a maximum of five percent misprint rate without an order being faulty.
Artwork charges will be made to any order where more than 2 amendments are made. This applies to both artwork re-draws and supplied artwork.
Charges will be incurred if the order has been approved for any changes or cancellations made.
Pre-booked orders over 10,000 must be received within an agreed time period to guarantee your delivery date.
Pre-booked orders must be received with artwork that can be used and signed off within the agreed time period to guarantee your delivery date (also payment received if applicable), failure to do so will result in an express/ same day charge and/or a delay to your order.
All artwork is printed neck down as standard unless advised clearly on the order prior to artwork approval. Artwork approval forms are there to allow you, the customer, to check off all areas of your order. Failure to do this may result in a delay to your order &/ or an error in your order. Please be aware your artwork approval represents your acceptance of the order information and artwork, once the artwork and/ or information contained within the artwork approval has been approved any errors become your responsibility as TBPC customer. The artwork approval form supersedes any customer guidelines including delivery and/ or artwork. Although we check through all orders and artwork thoroughly, we are human and do make mistakes, therefore we strongly recommend you check your artwork approvals in depth as any mistakes that are found, even at the fault of TBPC, after you have signed the approval off will be your (TBPC customer) responsibility. TBPC will take no responsibility and offer no refund, credit or exchange.
Charges will be incurred for a mix of quantities within the same order.
Same Day and Express charges may be incurred to fulfil your order for your specified delivery date.
Repeat orders are for the artwork only, all other information including but not limited to; balloon colours, balloon sizes, ink colours, packing details and delivery information must be clearly stated on each individual order.
Our balloon colour chart and actual balloons may vary slightly due to your screen resolution, brightness, contrast settings.
Helium filled balloons can stay inflated as long as three weeks, or as little as six hours, with carrying factors as why. Often it is the grade of helium, you should contact your helium supplier as first port of call to ensure he has used pure helium and not a watered down mix of air and helium. If you require other tips on how to get the most out of helium balloons please contact us.
The price for standard helium rental is for 4 weeks of the cylinder and inflator. If you do not require the helium & inflator for the full rental period we can arrange to collect earlier but the price will be the same as if you had it for the full 4 weeks. If you require the cylinder and inflator for longer than 4 weeks, this is also possible and you will be charged per cylinder and per inflator every 4 weeks. E.g. If you have the helium & inflator for 4 weeks and 2 days you will be charged the same amount of rental charges as if you had the cylinder & inflator for 7 weeks and 3 days. Rental helium cylinders can only be delivered to Business addresses. If you state a residential address on your order we cannot guarantee we will be able to deliver the helium & inflator. TBPC will take no responsibility for failed deliveries and offer no refund. Please note helium deliveries are dependent on the post code of the delivery address. Some areas only have deliveries on certain days. We will despatch your items as close to your delivery date as possible if these are the circumstances. Once helium cylinders & inflators have been delivered they become your responsibility. Any losses or damages to helium cylinders or inflators will be charged above cost to replace. If you choose to move the helium cylinders and inflators to a different location it is your responsibility to ensure they are moved safely and are back at the place and position where they were delivered by our helium courier for collection. Any alterations to this will incur charges.
Each BOC cylinder is labelled with a Barcode on the collar, this barcode is scanned on the delivery and collection and then logged on to your account. It is essential that the same cylinder is returned to BOC. Failure to do this will result in the cylinder/s and filling kit/s remaining on your account and rental charges made until the initial cylinder is returned. Any charges you incur after your order is placed, including but not limited to, rental charges, damages, losses and deliveries will be notified and we reserve the right to charge your card or debit your account for the payment/s. Please note these helium terms & conditions apply to helium rental and packs which contain helium rental.
Helium rental & disposable cylinders can only be delivered to UK mainland addresses.
We endeavour to supply a consistent range of products, however, due to matters out of our control the products may vary slightly in the following, but not limited to, colour, size and shape. Where these variations occur TBPC will take no responsibility and offer no refund or return.
We strongly recommend fully inflating all balloons to achieve their true colours. Balloons require a constant temperature so should be stored between 15° – 30°C at all times. Variation from this will alter, effect and/ or damage the items of which TBPC will take no responsibility for, as we have no way of confirming how the balloons have been stored, no warranty can be offered with this natural product. Balloons should be kept out of direct sunlight and high humidity conditions. Balloons that have been stored correctly for more than 6 months will require treatment. Once inflated, balloons are exposed to the atmosphere and oxidisation occurs, this effects the balloon surface, the inflation size and any print. TBPC cannot be held liable for any deterioration. It is recommended that balloons are inflated directly before the event start time.
We at TBPC endeavour to give our customers as much information and product knowledge as possible on the products we sell. TBPC will not take any responsibility for losses or any issues that arise from a third party involvement in the products. It is the responsibility of the TBPC customer to pass on the information. We strongly recommend product familiarisation to enable you, TBPC customer, to have a high knowledge of the products you choose to sell, purchased from TBPC.